First check is to make sure you have given INGO all permissions it needs. Go to Apple Health > tap on your profile > scroll down to Apps (under Privacy) > tap on Ingo. Make sure all the switches are on.
Higher activity numbers on Apple Watch
If you see numbers in Steps, Active calories, or Training less than the ones you see on your Apple Watch, then it may be that your Apple Watch data has not been synced with Apple Health yet. You can trigger a sync by opening the Fitness app or/and the Health app on your iPhone. Then sync again with Ingo.
Higher activity numbers in Apple Health app
If you see numbers in Steps, Active calories, or Training less than the ones you see on Apple Health, then you need to check if you're using third-party apps that add data to your Apple Health which INGO will ignore because it only looks at data added by Apple devices. You also need to make sure that you have not been adding data manually to Apple Health, because INGO ignores those too in order to keep the game fair.
Different sleep number on Apple Health
If your sleep is 0h 0m on INGO, check this article on how to create a sleep schedule.
If the sleep time on INGO is lower than Apple Health, check the 2 possible reasons:
1- If you track your sleep with your iPhone (you do not sleep with your watch on your wrist at night), and you use your phone even for a short time during your sleep, the sleep time will be discontinued. INGO reads the lengthiest continuous hours of sleep from Apple Health. Say you slept for 6h 49m minutes, woke up, then slept again for 1 hour. You will see 6h 49m on INGO instead of 7h 49m.
2- INGO disregards sleep time added to Apple Health by 3rd party apps. We only consider what has been recorded by either your iPhone or your Apple Watch You can check for yourself what sleep time we considered for you if you go to Apple Health app > Sleep > scroll to the bottom > Show All Data.
If the time showing on INGO still doesn't match the time recorded by your Apple device, then it might be an issue from our side that we need you to report.
If your case is different than the 2 cases mentioned above please report an inconsistency by tapping the REPORT button at the bottom of your dashboard, and fill the Report Form.
Did you sync with Fitbit app before syncing with INGO?
Fitbit sends INGO your updates whenever you sync with their app. This is why you need to make sure your data is synced with the Fitbit app before you sync with INGO. To sync your Fitbit tracker with Fitbit app, open the 'Today' tab and then pull the screen down to refresh.
Higher Calories on Fitbit
It is normal that you see higher calories on Fitbit than on INGO, because INGO is only interested in the active calories you burn; in other terms, the calories you burn during activity. The number displayed by Fitbit represents all the calories burned during your day whether during activity or at rest.
Higher Training/Zone Minutes on Fitbit
It is normal that you see higher zone minutes on Fitbit than training minutes on INGO. INGO strives to make the game fair across the different trackers it supports, this is why it is only interested in the fairly and highly active minutes of training that you do. While the number you see on Fitbit includes minutes of light activity in addition to the fairly and highly active minutes that are considered by INGO.
Did you sync with Garmin Connect app before syncing with INGO?
Garmin sends INGO your updates whenever you sync with Garmin Connect. This is why you need to make sure your data is synced with the Garmin Connect app before you sync with INGO. To sync your Garmin tracker with Garmin Connect app, go to the 'My Day' tab and then pull the screen down to refresh.
Did you sync with Huawei Health app before syncing with INGO?
Huawei sends INGO your updates whenever you sync with Huawei Health. This is why you need to make sure your data is synced with the Huawei Health app before you sync with INGO. To sync your Huawei or Honor tracker with Huawei Health app, go to the 'Health' tab and then pull the screen down to refresh.
Sleep is different?
To accurately track your sleep on INGO, TruSleep must be enabled. Tap here for help on how to enable TruSleep.
0 training minutes on INGO while some minutes are recorded on Huawei Health
There are some cases in which Huawei is not sending training time to our servers, we have noticed the problem to be related to GT2 models. We’re still validating, and checking possible solutions.
Did you sync on INGO?
INGO is only able to get your data when you sync or when a background sync occurs. To make sure that you get the most recent data, sync on the INGO app; if your data is still different, refer to the next sections which might have a solution.
Higher steps/training on Google Fit
This is normal especially when Google Fit just synced and is showing you the newest data; it might take some time for the data to be synced between Google Fit and INGO even when you are trying to sync on INGO. Allow a few minutes and then trying syncing again on the INGO app.
INGO stopped syncing your Google Fit data completely
This might happen if your Google Fit app is linked to Health Connect and is allowed to read data from other apps. In this case, if Google Fit reads data from another app (like Fitbit, Samsung Health, etc.), INGO is unable to detect the source or ensure its legitimacy. As such, to keep the game fair, it will stop counting your data for that day. This will get reset the next day.
You can fix this with either one of these two solutions:
1- To turn off syncing Google Fit with Health Connect go to Google Fit App > Profile > Settings > Sync Fit with Health Connect and turn the toggle off.
2- Alternatively, you can disallow Google Fit from reading from Health Connect but allow it to write data by going to Google Fit App > Profile > Settings > Manage data and access > App permissions > Fit > turn off the data it is allowed to read.