FAQ

INGO Smart Water Bottle

• How do I tell which bottle is mine?
• How can I get a notification that my Smart Water Bottle's battery is low?
• How frequently do I need to sync with my Smart Water Bottle?
• How do I know my INGO Smart Water Bottle's battery level?
• How do I know that my INGO SMART Water Bottle is connected?

Health Trackers

• How to enable HUAWEI Health Kit in the HUAWEI Health app
• How to enable TruSleep for HUAWEI Health compatible trackers
• I cannot link my health tracker with INGO. How can I fix this?
• Why are the numbers on my tracker's health app different than the ones on INGO's dashboard?
• How does INGO Health track and calculate my water intake?
• How do I change INGO’s access permissions to my Health Data?

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My Program

• Why are my goals different from the rest of my friends?
• Why did my goals change?
• Why do I see less performance indicators on my Dashboard than the rest of my friends?