I cannot link my health tracker with INGO. How can I fix this?

If you have already linked your tracker to an INGO account before, try doing the following from the previous account you had INGO linked to:

Apple Health

Apple Health works locally on your phone and is not tied to a specific INGO account—only the one currently signed in. You shouldn't encounter any issues, but if you do, please contact us.

Fitbit

Go to Fitbit App > Account > Third Party Apps > Manage 3rd Party Apps and revoke access to Health Hub (INGO'S health engine responsible for tracking your progress and rewarding you with points).

Now try selecting Fitbit again from INGO app > Profile > Settings > Health Tracker.

Garmin

Go to Garmin App > Settings > Connected Apps > tap on Health Hub in the list > Disconnect.

Now try selecting Garmin again from INGO app > Profile > Settings > Health Tracker.